Show simple item record

dc.contributor.authorDoroszewicz, Stefan
dc.contributor.authorTrzebiński, Wojciech
dc.date.accessioned2018-08-28T09:08:48Z
dc.date.available2018-08-28T09:08:48Z
dc.date.issued2016
dc.identifier.citationDoroszewicz S., Trzebiński W., The Individual Determinants of the Attitudes of University Students towards the Functional Quality of Educational Services - Using the Example of Bachelor Level Students of the Warsaw School of Economics, "Journal of Management and Financial Sciences", vol. 9, nr 25, s. 99-122en
dc.identifier.issn1899-8968en
dc.identifier.urihttp://hdl.handle.net/20.500.12182/503
dc.description.abstractThis study aimed to develop a method of identifying the association between the individual traits of the students’ functioning at university and their attitudes towards the functional quality of the educational services provided by the university. Within the study, a comprehensive description of the individual traits of student functioning (based on NEOAC model of personality), as well as a comprehensive description of the functional quality features of educational services as perceived by students has been developed. In order to analyze the association between individual traits and functional quality perception, cluster analysis and discriminant analysis were employed. The method for identifying the association between students’ individual traits and their attitudes towards the functional quality of educational services has been developed and verified. As a result of the questionnaire surveys covering bachelor level students, 25 dimensions of functional quality of educational services’ perception and 5 dimensions of students’ individual traits of functioning at the university have been identified. Based on these individual traits, three individual types of students’ functioning at the university have been indicated and named as: “stable engaged”, “nervous engaged” and “not engaged” The detailed relationships between individual traits, types and functional quality perception have been described.en
dc.language.isoen
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Międzynarodowe*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectservice quality perceptionen
dc.subjectfunctional qualityen
dc.subjectcustomer attitudesen
dc.subjectindividual traitsen
dc.subjectindividual determinantsen
dc.subjectFive Factor Modelen
dc.subjectNEOACen
dc.subjecteducational servicesen
dc.subjectprincipal component analysisen
dc.subjectfactor analysisen
dc.subjectcluster analysisen
dc.subjectdiscriminant analysisen
dc.titleThe Individual Determinants of the Attitudes of University Students towards the Functional Quality of Educational Services - Using the Example of Bachelor Level Students of the Warsaw School of Economicsen
dc.typearticleen
dc.description.number25en
dc.description.physical99-122en
dc.description.volume9en
dc.title.journalJournal of Management and Financial Sciencesen


Files in this item

Thumbnail
Thumbnail

This item appears in the following Collection(s)

Show simple item record

Attribution-NonCommercial-NoDerivatives 4.0 Międzynarodowe
Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 Międzynarodowe