Browsing Artykuły w czasopismach naukowych / Journal articles by Subject "causal attribution"

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There is no smoke without fire: How frequency information and the experience attribution make negative online restaurant reviews more harmful

Trzebiński, Wojciech; Marciniak, Beata (2022)

The paper proposes and evidences that a more frequent mentioning of a service issue in an online restaurant review makes the readers blame the restaurant more for the issue. This inside attribution, in turn, may worsen the ...